The end of call centre agents?

What’s trending? Generative AI is sparking anxiety among call centre workers around the world. Business Process Outsourcing (BPO) refers to the practice of contracting standard functions, like customer helplines and content moderation, to a party outside the company. The Phillipines employs roughly 1.6 million BPO workers and is one of the world’s largest centres for […]

AI and company secrets

What’s trending? There is growing concern in the business world around the potential for sensitive company information to be leaked through ChatGPT or any other generative AI platforms. In March 2023, The Economist Korea reported that there were three instances of Samsung employees feeding sensitive data to ChatGPT, as a means of automating portions of […]